On March, 19, 2020, Universal Metro’s Leadership addressed the impending COVID-19 (Coronavirus) pandemic, and Universal Metro’s commitment to Health and Safety, Technology, Customer Service and Project Management.<\/p>\n
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March 19, 2020<\/p>\n
Dear Valued Clients and Industry Partners,
\nIn our commitment of service, we want to provide you with an update about how Universal Metro is responding to the Coronavirus (COVID-19). Above all else, the safety and wellness of our team members and the continuity of the services we offer are of the utmost importance. We\u2019re in this together, and we\u2019re here to support you.<\/p>\n
Our Leadership Team is navigating the news of the day, making informed decisions that will keep our business strong throughout this crisis and beyond. We are working with manufacturers, suppliers, financial institutions, service providers, and even lobbyists in government to ensure we are prepared for what might come next. We are feverish in this approach and creating new opportunities along the way, and while circumstances remain fluid, our dedication and commitment to support you remains unwavering.<\/p>\n
Each member of our team serves as an advisor for all your floor covering, moisture mitigation, and substrate remediation needs. As you navigate this new challenge, continue to lean on our Account Managers to pursue answers to your questions, as we\u2019re dedicated to finding solutions that will push your projects forward.<\/p>\n
Beyond those efforts above, we also want to highlight what we’re doing to validate our commitment to health, technology use, and service, as we strive to deliver on our promises.<\/p>\n
The health and safety of our associates and their families, customers, and the communities where we operate is paramount. At our offices, visitor restrictions have been in place for over a week, and all Universal Metro locations are doing their part to limit the spread of the virus, shifting our workforce to remote capacities, either at home or in the field. Our associates are encouraged to avoid in-person meetings, leaning on communication platforms, video conferencing, and other tools to effectively collaborate about upcoming work.<\/p>\n
Per the statewide \u201cStay at Home\u201d Order (California Governor\u2019s Executive Order N-33-20), we\u2019re identifying \u201cessential\u201d work, and wherever that work is performed, we\u2019re honoring \u201cSocial Distancing\u201d requirements. Doing so is increasingly difficult out in the field, as our work is generally in close proximity to fellow team members and other trades. As such, we ask for
\npatience as our team strives to push projects forward safely. We\u2019re relying on our clients to provide direction about newly adopted safety measures, and we\u2019re continuously encouraging our team to do their part; from regular hand washing to protective gear usage, like masks and gloves when possible. We\u2019ve dedicated staff to maintain logistical needs like load outs and shipments with attentiveness for safety. In doing so, we\u2019ve reduced driver\u2019s contact and access to communal facilities, and are limiting exposure to materials, from the time they\u2019re received until load out.<\/p>\n
Our technology platforms are robust and support continued operations in and out of our office environments. They avail us to communicate shared information like project requirements and deadlines. We maintain remote desktop capabilities, a secure VPN contingency, and a strong cloud platform to support our operations. We\u2019re encouraging all meetings to continue, leaning on services like Zoom to collaborate. We\u2019re also trained most of our mechanics out in the field to lean on technology to limit any unnecessary travel and contact.<\/p>\n
If your facility is going to close or if your project will be delayed due to COVID-19, we ask that you contact your Account Manager immediately. We can discuss what options might be available to help you keep your project on track. Should delays could create burdens outside of our control, we\u2019ll help you navigate those impacts.<\/p>\n
Thank you for your business and your continued support. We take our commitments to you and your projects seriously, and we\u2019ll do our part to help you throughout this crisis. Please contact us if you have any additional concerns.<\/p>\n
Sincerely,<\/p>\n
David Triepke
\nCEO<\/p>\n
Grant Petruzzelli
\nPresident<\/p>\n