North Ranch Country Club underwent a major transformation to redefine the member experience. The renovation introduced a new 13,000 sq. ft. wellness center featuring a gym, yoga and massage studios, pools and hot tubs, updated dining, childcare facilities, and refreshed locker rooms.

For a project of this scale, RCI Builders turned to hospitality flooring contractors in Westlake Village they could trust — and Universal Metro was selected to deliver a complete, turnkey flooring solution for both the clubhouse and lifestyle center.

Scope of Work

Universal Metro provided a comprehensive flooring package that balanced design aesthetics with performance across multiple environments. Key elements included:

• Subfloor Preparation & Moisture Mitigation

  • ARDEX self-leveling underlayments ensured flat, stable, and moisture-resistant surfaces in gym, shower, pool-adjacent, and dining areas.

• Tile & Hard-Surface Installations

  • Daltile Reminiscent tile throughout corridors, clubhouse common areas, and exterior patios.

  • Daltile Mythology tile in bathrooms, showers, and wet-wall surfaces.

  • Complete waterproofing, grout, sealing, and pencil trim.

• Luxury Vinyl & Resilient Surfaces

  • Armstrong/AHF Natural Creations LVT in yoga rooms, massage studios, gym reception, and offices.

  • Johnsonite/Tarkett wall base and transitions for seamless movement between materials.

• Project & Material Management

  • Coordinated expedited material delivery with Starnet partners when the outdoor patio was added.

  • Used C/F Data Systems and RFMS for estimating, documentation, and installation tracking.

Across the project, Universal Metro demonstrated why they are among the top hospitality flooring contractors in Westlake Village, providing tailored solutions for high-traffic, wet, and multi-use environments.

Flooring Solutions That Balance Style & Performance

• Durability & Moisture Resistance: Ceramic tile in wet and high-traffic areas ensures longevity and easy maintenance.

• Comfort & Acoustics: LVT adds warmth and sound mitigation in wellness and spa areas.

• Seamless Indoor-Outdoor Flow: Extending tile to the exterior patio maintains design continuity.

• Design Cohesion: Neutral, refined palettes unify the clubhouse, spa, and dining areas into a welcoming environment.

This combination of products and installations highlights Universal Metro’s expertise as hospitality flooring contractors in Westlake Village, capable of delivering high-performance solutions across diverse environments.

Challenges Met, Excellence Delivered

• Mid-Project Scope Expansion: When the outdoor patio was added, UMI leveraged Starnet partnerships to secure expedited tile deliveries — keeping the project on schedule.

• Moisture & Substrate Challenges: Showers, locker rooms, and pool-adjacent spaces required waterproofing and substrate prep; Ardex systems ensured a reliable, flat surface.

• Multi-Environment Coordination: Spa, wellness, athletic, and dining spaces all received tailored flooring solutions without sacrificing visual continuity.

• Precision Finishing: LVT, tile, and wall base transitions were executed to exacting standards to meet the client’s high expectations.

Universal Metro’s hands-on expertise confirms why property owners trust them when searching for hospitality flooring contractors in Westlake Village.

The Impact: A Unified, Elevated Club Experience

The renovated North Ranch Country Club now showcases durable, visually appealing floors that enhance the member experience. Ceramic tile stands up to heavy traffic and wet conditions, while LVT delivers comfort and acoustical benefits. Seamless indoor-to-outdoor flooring maintains a cohesive aesthetic, reflecting the club’s upscale brand.

Universal Metro’s role as hospitality flooring contractors in Westlake Village ensured that every design vision became reality — on time, on budget, and with exceptional craftsmanship.