The Pendry Hotel: Award-Winning Hospitality Flooring Installation

niversal Metro proudly served as the flooring contractor for the prestigious Pendry Hotel in Newport Beach, California, delivering a high-quality hospitality flooring installation that combined design elegance with durability and functionality. This project exemplifies Universal Metro’s ability to partner with leading architects, designers, and Starnet vendor partners to create commercial spaces that are both visually stunning and performance-ready.

Project Overview

The Pendry Hotel is a luxury boutique hotel featuring a variety of public spaces, including grand lobbies, lounges, dining areas, corridors, and conference spaces. The project demanded a hospitality flooring installation that could withstand high traffic while reflecting the hotel’s sophisticated design aesthetic. Universal Metro collaborated closely with the hotel management, design team, and Starnet vendor partners to deliver a seamless flooring solution that enhances both aesthetics and guest experience.

Project Scope

Universal Metro’s scope of work encompassed the installation of high-performance flooring across all public areas of the hotel, including:

• Lobbies and Reception Areas: Creating an inviting first impression with durable, visually striking surfaces.

• Lounges and Dining Areas: Balancing elegance with functional durability to handle constant guest activity.

• Corridors and Common Pathways: Ensuring long-lasting performance in high-traffic zones with precise transitions and consistent finish quality.

•  Event Spaces: Delivering flooring that complements professional and hospitality settings while meeting strict performance standards.

By covering these diverse areas, Universal Metro ensured that the hotel’s entire public-facing footprint received a cohesive, durable, and visually appealing flooring solution.

Award-Winning Recognition

Universal Metro’s work on the Pendry Hotel earned significant recognition:

• Gold Award – Hospitality/Public Spaces, 2024 Starnet Design Awards

• Third Place – Rob Starr People’s Choice Award

These accolades highlight the quality of installation, attention to detail, and commitment to excellence in every aspect of the project. They also underscore Universal Metro’s long-standing reputation for delivering award-winning flooring projects in the hospitality sector.

Collaboration with Leading Design Teams and Vendors

The hotel’s design was led by the globally recognized WATG architecture firm, with interior design by Studio Munge. Universal Metro coordinated closely with these teams to ensure the flooring design complemented the overall vision of the hotel’s public spaces.

Working with Starnet vendor partners such as Tarkett, Ardex, Bostik, EcoSurfaces, RFMS, Spec-ID, C/F Data Systems, and Tred-MOR allowed Universal Metro to source premium materials that met both aesthetic and functional requirements. This collaboration illustrates the value of leveraging established vendor partnerships to deliver superior results in hospitality projects.

Project Execution and Expertise

Universal Metro’s team managed the entire hospitality flooring installation, from initial planning and submittal review to final installation and quality assurance. Certified installers ensured precise execution, including subfloor preparation, moisture mitigation, and seamless material transitions.

UMI’s experience in high-end hospitality flooring installations proved essential in handling unique challenges such as high-traffic areas, multiple flooring transitions, and strict design specifications. Every detail was meticulously managed to deliver floors that are as durable as they are visually striking.

Industry-Leading Experience

With decades of experience in the hospitality flooring sector, Universal Metro has successfully completed projects across hotels, resorts, boutique properties, and convention centers. This expertise allows UMI to combine technical knowledge, installation precision, and aesthetic understanding in every project. The Pendry Hotel project reinforces UMI’s ability to execute complex flooring installations that meet the high standards of both designers and hotel operators.

The Impact

The Pendry Hotel flooring installation demonstrates Universal Metro’s ability to transform hospitality spaces into award-winning environments. The Gold Award and Rob Starr People’s Choice acknowledgment highlight the company’s skill in combining technical expertise with design excellence. Guests enjoy a durable, beautiful, and inviting flooring environment, enhancing the hotel’s luxury experience and overall prestige.