Some days remind us exactly why we love what we do — and Big D’s Customer Appreciation Event was one of those days! Our Universal Metro team spent a sun-soaked afternoon surrounded by great people, good food, and the kind of hands-on learning that makes this industry so rewarding.

A Day of Appreciation and Action

Big D Supply knows how to say “thank you” in style. Their customer appreciation event brought together flooring professionals, vendors, and partners for a day filled with energy, laughter, and education.

We kicked things off catching up with familiar faces — partners, suppliers, and friends we’ve worked alongside for years. The atmosphere was buzzing with positivity, music in the background, and plenty of smiles all around.

But this wasn’t your average appreciation lunch. Big D turned the parking lot into a mini-trade show, with tents, tool demos, and stations where guests could learn by doing.

Hands-On Training Meets Team Bonding

Our crew loved rolling up their sleeves and getting involved in the hands-on flooring tool demonstrations. From testing precision tile cutters to trying out the latest in adhesive technology, it was part training, part friendly competition — and entirely fun.

One of the biggest hits of the day? The ride-on floor scraper demonstration — the bright green Wolff Independence Ride-on floor stripper machine that had everyone taking turns for a spin (and a few laughs). Watching team members test real-world equipment in action added a whole new dimension to the customer appreciation event, showing just how connected craftsmanship and community can be.

The experience gave our team not just product insight, but also a deeper appreciation for the technology that keeps our industry moving forward.

Good Food and Great Company

Of course, no customer appreciation event is complete without amazing food — and Big D delivered. From hot-off-the-grill bites to sweet treats, the lunch tables became a hub for laughter, shared stories, and a few well-deserved breaks from the workweek hustle.

Between demos and delicious meals, there was plenty of time for camaraderie. Our Universal Metro team connected with fellow flooring professionals and even made a few new friends — proof that great things happen when the industry comes together.

Appreciation Goes Both Ways

Events like these remind us that appreciation isn’t just something you receive — it’s something you give back. We’re grateful to Big D Supply for hosting such an incredible customer appreciation event, but we’re equally thankful to be part of an industry built on collaboration, learning, and mutual respect.

From the fun outdoor setup to the training tables and the conversations that sparked new ideas, it was a day to remember — one that celebrated not just customers, but the whole community of people who make this trade so special.

A Heartfelt Thank You

To the Big D team — thank you for making everyone feel like part of the family. Your energy, generosity, and commitment to excellence reflect everything we value at Universal Metro.

We came away from the event feeling inspired, appreciated, and ready to bring even more energy to our own projects. Because at the end of the day, this industry isn’t just about floors — it’s about people.